Customer Success Manager

About GoKwik 

GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. 

Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.

Why This Role Matters

As a Customer Success Manager in the Merchant Success Team , you will be responsible to Interact & handle our Merchants/Accounts & leverage data to drive conversion improvements, provide key data-driven insights & indirectly improve GMV of Merchants, Further Customer Success Manager's would be closely working with our Customer Engineering, Technology & Product Team.

Looking for CSMs who are looking to drive a tonne of impact in early stage startups and are excited about seeing their insights translate into actions quickly!

What You’ll Own

• Own and manage key merchant relationships for GoKwik’s KwikChat product
• Analyze data and performance metrics to improve merchant conversion rates and GMV
• Design and execute A/B experiments to identify impact levers across merchant funnels
• Collaborate with Product, Engineering, and Customer Engineering teams to drive insights into action
• Track and report key metrics—monitor performance and ensure success against benchmarks
• Generate actionable insights through deep analysis of product usage and partner performance
• Translate data into business recommendations to influence internal and external stakeholders
• Build GoKwik champions by creating long-term, value-based partnerships

Who you are

• Prior exposure to B2B SaaS, AdTech, FinTech, or eCommerce environments
• Experience working in a customer-facing role and influencing product or tech adoption
• Strong data skills—comfortable with Excel, Metabase, and analyzing conversion metrics
• Ability to structure problems, derive insights, and drive outcomes with speed
• A growth mindset—comfortable in startup chaos and ready to create impact fast
• Strong communication and stakeholder management skills



Why GoKwik? 

At GoKwik, we aren’t just building tools — we’re rewriting the playbook for eCommerce in India. We exist to solve some of the most complex challenges faced by digital-first brands: low conversion rates, high RTO, and poor post-purchase experience. Our checkout and conversion stack powers 500+ leading D2C brands and marketplaces — and we’re just getting started.