Technical Program Manager
About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure.
Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million) GoKwik is scaling aggressively across India, the UK, Europe, and the US.
Why This Role Matters
GoKwik is at an inflection point, deepening product lines, entering new geographies, and evolving from a B2B infra layer to a merchant-loved, category-defining brand. We need a marketing leader who doesn't just understand scale but unlocks it.
You’ll be the captain of our brand narrative, growth engine, and GTM flywheel, crafting the stories, campaigns, and funnels that convert awareness into action and trust into loyalty.
What You’ll Do :
Lead end-to-end technical integration of merchants onto KwikEngage, especially for custom platforms.
Serve as the primary technical point of contact during pre-sales, demonstrating integration capabilities and addressing prospective merchant queries.
Collaborate with merchants to understand their technical setups and define integration requirements.
Partner with engineering, product, and sales teams to scope and execute integrations.
Proactively identify and resolve technical blockers, ensuring smooth onboarding.
Provide expert technical guidance and support to merchants throughout the integration process.
Develop and maintain comprehensive integration documentation and best practices.
Monitor and report on integration progress, ensuring timely and successful delivery
Bridge the gap between business needs and technical execution, ensuring successful
and efficient merchant onboarding
Who You Are:
4-6 years of experience in a Technical Program Management, Solutions Architect, or similar role, preferably within the e-commerce or SaaS industry.
Strong understanding of web technologies (APIs, JavaScript, HTML, CSS) and e-commerce platforms.
Proven ability to manage complex technical projects and integrations.
Excellent communication, interpersonal, and stakeholder management skills.
Ability to translate technical concepts for non-technical audiences and vice-versa.
Problem-solving mindset with a proactive approach to identifying and resolving issues.
