About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimisation and reducing return-to-origin (RTO) to payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes $2B+ in annual GMV, and continues to strengthen its AI-powered infrastructure. As we expand our product ecosystem, we're investing in a robust platform foundation that enables faster innovation, greater scalability, and seamless experiences across our products.
Why This Role Matters
As an Associate Product Manager – Platform, you will help build and improve the shared platform capabilities that power GoKwik's product ecosystem. You will work closely with Product, Engineering, Data, AI, Security, and Business teams to understand platform requirements, translate them into clear product specifications, and support the delivery of scalable and reusable solutions.
This role is an opportunity to develop strong technical product management skills while contributing to platform capabilities that improve product development, system reliability, and consistency across merchant experiences.
What You'll Own
Platform Product Development
- Support the product roadmap for shared platform capabilities, APIs, services, and reusable components.
- Gather requirements from internal product and engineering teams and translate them into product specifications, user stories, and acceptance criteria.
- Identify opportunities to improve existing platform capabilities and reduce duplication across products.
- Work with engineering teams to prioritise features, enhancements, and technical dependencies.
Requirements & Execution
- Collaborate with Engineering and Design teams to define requirements, clarify scope, and drive feature delivery.
- Maintain product backlogs, document requirements, and track milestones, dependencies, and risks.
- Participate in sprint planning, backlog grooming, product reviews, and release planning.
- Ensure requirements are clearly communicated and that delivered solutions meet defined acceptance criteria.
Cross-Functional Collaboration
- Work with Product teams to identify opportunities for shared capabilities across different products and merchant environments.
- Coordinate with Engineering, Data, AI, Security, and Business teams to address dependencies and ensure alignment.
- Support discussions on APIs, integrations, data flows, authentication, and platform scalability.
- Gather feedback from internal stakeholders to identify usability gaps and opportunities for improvement.
Platform Adoption & Improvement
- Track the adoption and usage of shared platform capabilities across product and engineering teams.
- Help identify fragmented workflows, duplicate implementations, and opportunities for standardisation.
- Maintain product documentation, integration guides, and onboarding resources to improve platform usability.
- Monitor platform metrics such as adoption, reliability, delivery timelines, and internal stakeholder feedback.
Data-Driven Product Management
- Define and track product metrics to evaluate feature performance and platform effectiveness.
- Use quantitative data and qualitative feedback to identify problems and prioritise improvements.
- Support product discovery through stakeholder interviews, research, and analysis of existing workflows.
- Communicate product progress, risks, and insights to relevant stakeholders.
Who You Are
- 1 - 3 years of product management experience, preferably in B2B SaaS, fintech, eCommerce, developer tools, APIs, or technology platforms.
- Experience working with Engineering teams to build and deliver technical products or complex features.
- Understanding of APIs, integrations, databases, data flows, and basic software architecture concepts.
- Ability to translate business and technical requirements into clear product specifications, user stories, and acceptance criteria.
- Strong analytical and problem-solving skills, with the ability to use data to inform product decisions.
- Comfortable managing backlogs, prioritising requirements, and coordinating cross-functional execution.
- Strong written and verbal communication skills, with the ability to work effectively with technical and non-technical stakeholders.
- Detail-oriented, organised, and capable of managing multiple priorities in a fast-paced environment.
- Curious about platform thinking, reusable capabilities, system scalability, and improving developer experience.
- Demonstrates ownership, willingness to learn, and the ability to navigate ambiguity.
Why GoKwik
At GoKwik, you'll contribute to the platform capabilities that support multiple products and enable teams to build and innovate faster. You'll work closely with experienced Product and Engineering teams, solve meaningful technical problems, and develop your expertise in platform product management. If you're curious about how scalable technology platforms are built and enjoy turning complex requirements into practical solutions, this role offers the opportunity to learn, take ownership, and make a tangible impact.
