About GoKwik
GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 15,000 merchants worldwide, processes around $2 billion in GMV annually, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US.
Why This Role Matters
As an Intern - Business Operations, you'll support the team in delivering seamless customer communication and operational excellence. This role offers hands-on exposure to business operations, customer engagement, data management, and cross-functional collaboration. You'll contribute to projects that improve merchant and customer experiences while learning how operational systems power a high-growth technology company.
What You'll Own
- Support customer communication initiatives across channels, including WhatsApp, email, and other engagement platforms.
- Assist in maintaining and updating customer databases to enable targeted communication and operational efficiency.
- Coordinate with cross-functional teams to execute customer outreach campaigns and onboarding activities.
- Help prepare communication templates, scripts, and operational documentation for new initiatives.
- Analyze customer feedback and Voice of Customer (VOC) data to identify trends and suggest improvements.
- Track campaign performance and operational metrics using Excel and internal tools.
- Support day-to-day operational activities and contribute to process improvement initiatives.
Who You Are
- Currently pursuing or recently completed a Bachelor's degree in Business, Commerce, Management, Economics, or a related field.
- Strong written and verbal communication skills.
- Comfortable working with Microsoft Excel, Word, and PowerPoint.
- Analytical mindset with strong attention to detail.
- Eager to learn, take ownership, and thrive in a fast-paced environment.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Prior internship experience in operations, customer support, or business functions is a plus, but not mandatory.
Why GoKwik
At GoKwik, interns are trusted with meaningful work from day one. You'll work alongside experienced teams, gain exposure to high-impact business operations, and contribute to initiatives that directly influence customer and merchant experiences. If you're looking to build a strong foundation in operations at one of India's fastest-growing commerce technology companies, we'd love to have you.
