About GoKwik
GoKwik powers critical commerce experiences across checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Working with thousands of merchants at scale, GoKwik generates large volumes of product and support data that directly inform product improvements and business decisions.
Why This Role Matters
Merchant support interactions are a rich source of insight into product gaps, friction points, and user behaviour. This role will help convert merchant-initiated support data into clear, actionable insights that influence product prioritisation and operational decisions. As a time-bound, project-based role, it offers meaningful exposure to real-world data problems and decision-making in a fast-growing SaaS environment.
What You’ll Own
Data Analysis & Insights
- Analyze merchant-initiated support data across tickets, categories, and touchpoints
- Identify recurring trends, patterns, and gaps impacting merchant experience
- Translate raw datasets into structured insights and clear recommendations
Business & Product Support
- Support product and business teams with data-backed inputs for decision-making
- Assist in defining problem statements based on support data and merchant behaviour
- Create basic dashboards, summaries, or reports to communicate findings effectively
Project Execution
- Work on a defined, time-bound project with clear deliverables and timelines
- Ensure data accuracy, consistency, and documentation throughout the analysis
- Present insights in a simple, structured manner to internal stakeholders
Who You Are
- Final-year student or recent graduate in analytics, engineering, statistics, economics, or a related field
- Comfortable working with datasets and performing basic to intermediate data analysis
- Strong logical thinking with the ability to spot patterns and anomalies
- Clear communicator who can explain insights in simple business terms
- Detail-oriented, disciplined, and able to work independently on defined tasks
Why GoKwik
This role provides hands-on exposure to how data directly shapes product and business decisions in a high-scale SaaS environment. You’ll work with real merchant data, collaborate with experienced product and operations teams, and contribute insights that have visible impact—making it an ideal learning opportunity for early-career analysts.
