About GoKwik
GoKwik is the growth operating system powering D2C and eCommerce brands — from checkout optimization and RTO reduction to payments, retention, and post-purchase engagement. Founded in 2020, we’re on a mission to democratize the shopping experience and help eCommerce businesses unlock their full GMV potential. Backed by Sequoia Capital India, Matrix Partners, RTP Global, and marquee angels, GoKwik leverages AI/ML to solve core eCommerce challenges - improving conversion rates, reducing RTO, and enhancing the entire customer journey through innovations like our 1-click Kwik Checkout.
Why This Role Matters
As part of our Merchant Success and Implementation team, you’ll play a critical role in ensuring GoKwik’s products go live smoothly for new merchants. You’ll coordinate across business, tech, and operations teams to turn onboarding plans into seamless executions - ensuring every Go-Live happens on time, with zero friction.
What You’ll Own
- Coordinate with Implementation Engineers and cross-functional teams to drive timely and successful merchant go-lives
- Track and manage end-to-end onboarding timelines, dependencies, and deliverables across teams
- Facilitate regular stand-ups, communicate progress, and proactively resolve blockers
- Maintain structured documentation and SOPs for implementation and escalation processes
- Support dashboard and project tracker updates, ensuring visibility across stakeholders
- Collaborate closely with business and tech teams to align requirements and execution
- Prepare reports, track risks, and ensure timely resolutions to keep merchant activations on track
Who You Are
- BE/BTech graduate in IT, Computer Science, or related field
- Strong communicator with excellent coordination and stakeholder management skills
- Highly organized, process-oriented, and proactive in problem-solving
- Thrive in a fast-paced, cross-functional environment and handle multiple priorities with ease
Why GoKwik
At GoKwik, you’ll work with passionate teams redefining how eCommerce operates. This role gives you hands-on exposure to program management, stakeholder communication, and execution ownership - all within a high-growth, product-led environment.
If you’re someone who loves structure, collaboration, and driving impact from behind the scenes, this is the perfect launchpad for your career.
